The Australian Competition and Consumer Commission (ACCC) is taking Viagogo to court alleging it broke the law when selling tickets between 1 May 2017 and 26 June 2017.
According to the ACCC, Viagogo:
- failed to disclose large and significant fees upfront when people were purchasing tickets. These fees often included a 27.6% booking fee and a handling fee
- misled consumers by suggesting that tickets to certain events were scarce and were likely to run out soon and by promoting itself as an “official” ticket seller for certain events
The ACCC has released a guide for consumers buying tickets online to provide guidance for people buying tickets through online sites.
The NSW Department of Fair Trading also issued an alert to consumers about Viagogo last week. The Department has received 187 complaints about the business and alleges that almost 600 consumers have lost almost $130,000 to the business.