Following an investigation by the Australian Competition & Consumer Commission (ACCC), Telstra, Optus and TPG are compensating customers with 50Mbps and 100Mbps NBN plans who could not get their plan’s stated speed.
Telstra, Optus and TPG promoted the affected fibre to the node plans stating that they would test the maximum speed achievable for the customer, notify the customer if they couldn’t achieve the stated speed and offer some type of remedy to the customer. The ACCC claims the providers failed to do this for many customers.
Telstra, Optus and TPG have promised to compensate affected customers even before the court proceedings with the ACCC are finalised.
For more information you can read the ACCC Media Release here. To make sure you receive your compensation we suggest you contact Telstra, Optus or TPG directly.
Telstra Customers can contact Telstra Technical Support on 13 22 00 or contact them online
Optus customers can contact them on 1300 478 249
TPG customers can contact TPG Technical Support on 1300 997 271
This summary has been prepared by MoneyBrilliant Pty Ltd (AFSL 492711). The information in this summary is of a factual nature only. We are not suggesting or recommending that you take any particular course of action in relation to any financial product or service. It does not take into account your personal circumstances or objectives. If you need financial advice or taxation advice you should seek advice from a licensed financial adviser or tax agent. You may also be able to access additional information from the websites of the Australian Securities and Investment Commission (ASIC) or the Australian Taxation Office.